Job Category : BPO, Call Centre, ITES
Walk-In Location : Bangalore / Hyderabad
Job Location : Bangalore / Hyderabad
Compensation : Will be disclosed to the selected candidates by the manager
Number of Vacancies : Open
Desired Qualification : Any Graduate (10+2+3), Diploma Holders (10+3)
Desired Experience : 0 to 4 Years.
JOB DESCRIPTION :
• Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
• The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
MANDATORY SKILLS :
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required for initial call handling
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent
DESIRED SKILLS :
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller
ELIGIBILITY :
• Any Graduate (10+2+3), Diploma Holders (10+3)
• Must have good command over English
• Fluency, Vocabulary and pronunciation.
• Must have basic knowledge of Computer and operating systems
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - Including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Selection Process :
• Group discussion - Technical Interview - Communication Assessment round
• Interested Please walk-in to below address on 27-Oct-2012 b/w 10AM - 1PM
** Candidates who have attended the interview in the past 3 months should not appear for the interview.
MANDATORY DOCUMENTS: (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.) :
• Hard copy of the interview invite (this email)
• Hard copy of the resume
• Photocopy of current organization offer letter
• Photocopy of previous organizations reliving letter
• Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
• Photocopy of latest 3 months pay slips
• One passport size Photograph
• Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried).
• This could be your Passport OR PAN card OR Driving license or Voter ID.
• All semesters / year mark sheets
• Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
Walk-In Date : 27/10/2012 (27 October 2012).
Venue :
BANGALORE
IBM India Limited,
SA1 Building, #12 Subramanya Arcade, Opp to Jal Mahal,
Bannerghatta Road,
Bangalore - 560029
Contact Person: Arun
HYDERABAD
IBM Mindspace Cyberabad,
Survey No. 64, APIIC,
Software layout,
Next to VSNL, Hitechcity, Madhapur,
Hydreabad - 500081
Contact Person: Madan / Sijo
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