TATA CONSULTANCY SERVICES (TCS) : WALKIN FOR IT HELPDESK (L1) AT CHENNAI ON 29th MARCH 2011

TATA CONSULTANCY SERVICES (TCS) : WALKIN FOR IT HELPDESK (L1) AT CHENNAI ON 29th MARCH 2011.

WALKIN DATE : 29-03-2011 (29th March 2011).

WALKIN LOCATION : Chennai.

EXPERIENCE : 2 Years - 4 Years.

Candidates should have hands on experience with:

•Expertise in troubleshooting Laptop / Desktop HW and computer peripheral issues i.e. local / network printer, Fax equipments etc

•Experience in troubleshooting collaboration / messaging technologies i.e. Lotus notes, Blackberry, Quick place etc

•Experience in troubleshooting Microsoft Applications i.e. MS Office, Internet Explorer, Operating System issues, Issues related to Virus / Malware etc

•Experience in troubleshooting connectivity related issues i.e. VPN, Wireless etc

•Experience in troubleshooting Office Telephony, audio / video conference related issues

•Experience in application support i.e. web or client based applications, In-house developed or Off-the-Shelf applications troubleshooting

•Experience of working in SLA based environment

•Understanding of Service Desk Environment and its day to day operations

•Exposure to ID and Access Management (Active Directory and Application)

•Exposure to handling mobile telephony based issue and co-ordination with telecom service providers

•Exposure to ITIL based work environment

•Experience in Service Desk / Technical Support handling global customers

•Customer and Escalation Handling Skills

CANDIDATES NEED TO CARRY :

Resume

one passport size photogragh

Last month pay slip

A copy of this mail.

 

VENUE : Tata Consultancy Services

1 65/ 1A, Velachery – Taramani 100 Feet Road, Velachery, Chennai 600042

Contact Person : Julie.